Technology > Services

Help Desk

The help desk is your single point of contact for requesting a service or asking for advice or assistance from the IT & eLearning division.

Features

  • Quick resolution with common issues such as:
    • Logging in
    • Password reset or unlocks
    • Advice or tips in using applications
    • Help with printing or connecting to network resources
    • Help with printing, hardware, or software
  • Assistance submitting service requests
  • Issue forwarding, tracking, and follow-up

Getting Started

Contact the help desk by submitting a ticket or call 425.640.1234 during help desk hours.  

Remote Support

Remote Support

Phone (voicemail only): 425.640.1234

Monday-Friday: 8 a.m.-5 p.m.

Request Support: itsupport.edmonds.edu

Live Video Support

Monday-Friday: 9 a.m.-4 p.m.

Terms

What to expect

  • Estimated time for response: 1 hour during business hours
  • Refer to individual service listings for response time to service requests.