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Technology > Services

Help Desk

The help desk is your single point of contact for requesting a service or asking for advice or assistance from the IT & eLearning division.

Features

  • Quick resolution with common issues such as:
    • Logging in
    • Password reset or unlocks
    • Advice or tips in using applications
    • Help with printing or connecting to network resources
    • Help with printing, hardware, or software
  • Assistance submitting service requests
  • Issue forwarding, tracking, and follow-up

Getting Started

Contact the help desk by submitting a ticket or call 425.640.1234 during help desk hours.  

Remote Support

Working Remotely: June 28-July 9

Request Support:

itsupport.edmonds.edu

Mon.-Fri. 8 a.m.-5 p.m.

CLOSED: July 5

 

Live Video Support

Mon.-Fri. 9 a.m.-4 p.m.


Working Remotely: July 12-Sept. 3

Request Support:

itsupport.edmonds.edu

Mon.-Thurs. 8 a.m.-5 p.m.
Fri. 8 a.m.-12 p.m. (limited support)

 

Live Video Support

Mon.-Thurs. 9 a.m.-4 p.m.
Fri. 8 a.m.-12 p.m.

Terms

What to expect

  • Estimated time for response: 1 hour during business hours
  • Refer to individual service listings for response time to service requests.