Technology > Services

Mobile Device Support

Need help connecting to a resource via your tablet, phone or laptop?  Support is available to you via walk-in support and online.    

Benefits

  • Access the Internet or your email via your phone, tablet or laptop
  • Get technical help with set-up steps

Features

  • Configuration information on how to set up your device
  • Simple troubleshooting with Edmonds College configuration

Getting Started

  • Check out START tutorials to help you set up your device
  • Students looking for personal assistance, drop by Alderwood or Lynnwood Hall during current walk-in support hours and we’ll be happy to help walk you through the set-up
  • Employees looking for personal assistance may contact the help desk.

Terms

What to expect

In-person assistance is quick, usually within 30 minutes. 

We do not repair, install software, update operating systems or modify system configurations on personal devices beyond this scope.

Requirements

We maintain a departmental policy governing assistance on personal devices. Our technicians are unable to touch your personal device, and are instructed to be helpful in guiding you verbally through set-up to ensure you can access Edmonds College resources effectively on your personal devices.