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Technology > Services

IT Resources: Working Remotely

Employees need to consult with their supervisors regarding working remotely and using campus-issued equipment. If you have questions about working remotely, refer to the FAQ.

Employee Password Reset

Reset your Email password by using the EmpPass Tool

Employees - Checking Out Equipment for Home Use

Employees can check out a Chromebook or other equipment (when available)

  • The supervisor of the employee must initiate and complete the Supervisor Equipment Checkout Authorization form.
  • The Help Desk will notify the employee (supervisor will be cc’d) that a service ticket has been created.
    • The employee will be updated when the device is ready for pickup.
    • The employee will need to sign the EMPLOYEE - Equipment Loan Agreement form when they pick up the device from the Help Desk.
    • If needed, the Help Desk will provide a brief orientation on how to use the Chromebook, Citrix and other applications at the time of pick-up.
  • A limited number of Mobile Hotspots are available for employees and students to use for one month at a time. Requests for this service must be coordinated centrally through the Help Desk using the Supervisor Laptop Checkout Authorization form. Specify in the Special Needs section at the end of the form.
  • Other equipment such as WebCams for video conferencing are also available for lending.

Citrix

Citrix provides access to College resources and applications when you are not physically on campus or if you are using a Macbook. Citrix can access CEIPLUS, FMSQuery, Purchasing Express, Remote Desktop Connection, and Google Chrome browser (to access DocMan, GATE, and WebApps).

Google Hangouts

All employees and students have free access to Google Hangouts which is a unified communications service that allows members to initiate and participate in text, voice or video chats, either one-on-one or in a group. Hangouts are built into Google+ and Gmail, and mobile Hangouts apps are available for iOS and Android devices.

Voicemail

Access your voicemail from off-campus

Access your voicemail from on-campus

Set up your new VOIP phone

Set up CISCO Voicemail Box

Phone Options

Temporarily block your personal number

  • If you are using your personal phone and do not want your number to show up on the receiver’s caller ID, dial *67 (star 67) then complete the receiver's phone number. This will temporarily deactivate caller ID on the receiving end, which will usually display “private number” because it has been blocked.

Make a call via Google Meet

Lecture Recording

Panopto is a tool that you can use to record your lectures and capture your screen, including Google Slides or other Google Apps.

To request training on Panopto, email: TRC@edcc.edu

Video Conferencing

  • One-page comparison of Google Meet, Canvas Conferences, Panopto, and Zoom
  • Google Hangouts Meet (aka Google Meet) is a free Video Conferencing tool. To schedule a Google Meet session online, simply schedule a meeting in the Google Calendar and invite people. You can also chat within the meeting and participate by audio only or video.
  • Zoom is a great tool for video conferencing, group chats and business collaboration. We have a limited number of free Zoom Accounts provided by the SBCTC. Zoom has breakout sessions as well as Lecture Recording if needed. If you are not recording your lecture, or you do not have a break out session, please use Google Meets.
    • To request an account, email: ITSupport@edcc.edu
      Note: Google Meet and ZOOM offer closed captioning for accessibility
  • Canvas Conferences are used for video conferencing, brief instruction, and virtual office hours. These conferences can be recorded or not. This tool is integrated in Canvas--no additional downloads or log-ins are needed.

Canvas

All courses have access to a Canvas shell, which can be used to communicate with students, share course content, and deliver assessments. Some of the most commonly used parts of Canvas include:

To request training on Canvas, email: TRC@edcc.edu

Online Exam Proctoring

Honorlock will provide online exam proctoring for winter quarter finals; students will NOT be required to pay for this service during winter 2020. This app ensures academic integrity in the online testing process with the following features:

  • Record students’: webcam, screen, audio, web activity
  • Verify identity of tester with: student ID, student picture, room scan
  • Disable students’ ability to: copy/paste, print, use multiple displays
  • Multi-device detection
  • And more

Honorlock’s “pop-in” proctors will connect with testers if the system’s artifical intelligence (AI) detects potential problems (e.g., another person in the room, or the tester attempts to access another website). The proctor will work with the student to resolve the issue and then let the student return to their exam.

Resources for Faculty

Resources for Students

Workshops

Be sure to register for the workshops covering the above information.