START (Student Technology Advice and Resource Team)

START (Student Technology Advice and Resource Team) is a dedicated team of student employees and student interns that offer the Edmonds College student community training, assistance, and provide a student call center. START's goal is to help students get the most out of using campus supported technology.

Benefits

• Resolve your technology problems quickly by speaking with our Call Center staff
• Acquire new skills and learn how to the get the most out of technology used on campus
• Convenient ways to reach us: by phone, email, walk-in, or online
• Get insights and tips from other Edmonds College students on how to optimize your time and use tools effectively  

Features

Our service includes:

• Student call center for asking technology questions or reporting issues
• Quick resolution with common issues such as:
  • Logging in
  • Password reset or unlocks
  • Advice or tips in using applications
  • Help with printing or connecting to wireless
• Assistance submitting service requests
• Issue forwarding, tracking, and follow-up
• Tutorials and articles for self-support via the START site
• Instructor-led workshops on popular topics
• Personal mobile device support

Students working for START receive:

• Work experience in service desk management, project management, and documentation and knowledge management
• Networking opportunities and community around technology.

Getting Started

• Visit the START website at: www.edcc.edu/online/start/
• Stop by the START drop-in lab during current hours for student walk-in support in Lynnwood Hall
• Check our workshop schedule if you prefer instructor-led training

Terms

What to expect

• Estimated time for response: 1 hour during business hours

Requirements

• START serves actively enrolled Edmonds College students.